> For the complete documentation index, see [llms.txt](https://oten.gitbook.io/trust-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oten.gitbook.io/trust-support/get-started/how-to-get-your-trust-badge.md).

# How to Get Your Trust Badge

Oten Trust Badge is the visual seal of approval that tells your visitors: "This entity is verified and safe." Displaying the badge helps increase user trust, conversion rates, and credibility.

Follow this guide to submit your profile and activate your badge.

### ✅ Prerequisites

Before you begin, please ensure you have the following:

1. **An Oten Account:** [Sign up here](https://account.oten.com/login) if you haven't already.
2. **Domain Access:** You must have access to your domain's DNS settings (e.g., GoDaddy, Cloudflare) or website source code.
3. **Documents (For Businesses)**: A clear scan of your Business Registration/License (PDF, JPG, or PNG, max 5MB).

***

### 🚀 Step-by-Step Guide

#### Step 1: Complete Your Profile

Log in to your **TrustPortal Dashboard**. Navigate to **Settings > Profile Info**. Ensure your display name, contact email, and address are accurate. This information will be cross-checked during the review process.

#### Step 2: Start Verification Request

1. Go to the "**Verification**" tab in the sidebar.
2. Click the blue "**Start** **Verification**" button.
3. **Select Entity Type:**
   * 🏢 **Business**: For companies, organizations, and startups. Requires official documentation.
   * 👤 **Personal**: For freelancers, bloggers, and individual creators. Requires domain ownership proof.

#### Step 3: Submit Documentation (Business Only)

**Upload your official documents.**

* **Accepted formats:** PDF, JPG, PNG.
* **File Size**: Up to 10MB per file.
* **Requirement**: Ensure the text is legible and the document is not expired.

:writing\_hand:**Tip**: Do not crop the edges of your document. Scans or photos must show the full page.

#### Step 4: Verify Domain Ownership

We need to confirm that you have administrative control over the domain you want to verify. We do this via a **DNS TXT** Record check.

1. **Enter Domain:** Type your root domain URL (e.g., `yoursite.com`).
2. **Get the Code:** The system will generate a unique verification code for you (e.g., `oten-verification=8a7b9c...`).
3. **Configure DNS:**
   * Log in to your Domain Registrar (e.g., GoDaddy, Namecheap, Cloudflare).
   * Navigate to **DNS Settings** or **DNS Management**.
   * Add a new record with the following details:
     * **Type**: `TXT`
     * **Host / Name**: `@` (or leave blank depending on provider)
     * **Value / Content**: Paste the Oten verification code.
4. **Verify**: Return to Oten and click "**Verify Now**".
   * ***Note**: DNS changes usually take effect immediately, but in some cases can take up to 24 hours to propagate.*

#### Step 5: Admin Review

Once you submit your dossier, our TrustOps team will review your application.

* Standard Review Time: 24 - 48 hours.
* Status Tracking: You can check the status in your Dashboard (e.g., `In Review`, `Action Required`).

***

### 🎨 Displaying the Badge

Once your profile is approved (Status: **Verified**), you can install the badge.

1. Go to "**Trust** **Assets**" or "**Badge Manager**".
2. **Get Code**: **Copy** the generated JavaScript snippet.
3. **Embed**: Paste the snippet into your website's footer or header.

> **Note**: The badge will only render on domains that have been successfully verified in your profile.

***

### ❓ Common Issues (FAQ)

<details>

<summary><strong>Q: My domain is verified, but my badge is not showing</strong></summary>

A: Ensure your Profile Status is also "**Verified**". If your profile is still "Pending" or "Rejected", the badge will not display even if you own the domain.

</details>

<details>

<summary><strong>Q: Can I add more domains later?</strong></summary>

A: Yes. Go to **Linked Domains > Add New Domain**. Note that new domains must be verified separately and do not inherit the badge automatically.

</details>

<details>

<summary><strong>Q: My application was rejected. What now?</strong> </summary>

A: Check your email for the specific reason (e.g., "Blurry Document"). You can **fix the issue** and **Resubmit** your application, or file an Appeal within 14 days if you believe this is an error.

</details>

***

### 🛑 Common Rejection Reasons

**To save time, avoid these common mistakes:**

1. **Mismatching Names**: The "Legal Name" typed in the form is "Oten Inc", but the document says "Oten Group Ltd".
2. **Blurry Documents**: We cannot read the Registration Number or Date.
3. **Expired License**: The business license has passed its validity date.
4. **Screenshot Uploads**: Do not upload screenshots of a website or a phone screen. We need the actual document file or a direct photo of the paper document.