> For the complete documentation index, see [llms.txt](https://oten.gitbook.io/pass-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oten.gitbook.io/pass-support/user-guide/sign-in-and-sign-up.md).

# Sign in & Sign up

## 1. Start with your email

1. Open **Oten Pass**
2. Enter your **email address**
3. Tap **Continue**

### What happens next?

* If your email **already exists** → continue to sign in
* If your email **is not registered** → you will be guided to create an account

***

## 2. If your account exists (Sign in)

### Option 1: Sign in with password

1. Enter your **password**
2. Tap **Sign in**

### Option 2: Sign in with passkey

1. Tap **Continue with passkey**
2. Confirm using:
   * Face ID
   * Fingerprint
   * Device passcode

👉 You will be signed in without entering your password

### 🔐 If 2-step verification is required

After signing in, you may be asked to verify your identity.

#### ✅ If you already have a verification method

1. Follow the on-screen instructions
2. Complete verification using your available method
   * Enter OTP, or
   * Confirm using Face ID / passkey

👉 You will be signed in after successful verification

#### 🔄 If you don’t have any verification method set up

You must set up a verification method before continuing.

**Set up verification (required)**

1. The system will automatically select the most secure method available
2. Follow the on-screen instructions to complete setup

👉 After setup, you will continue the verification step

#### ⚠️ Important

* You cannot skip this step if required by your organization
* The method is selected automatically based on your organization’s security policy
* Some methods may require additional steps (e.g. biometric approval)

***

## 3. If your email is not registered (Sign up)

### Step 1: Verify your email

1. Tap **Sign up**
2. Enter the **6-digit verification code** sent to your email

👉 The code will expire after a short time\
👉 You can resend the code if needed

### Step 2: Create your password

1. Enter your **password**
2. Confirm your password
3. Tap **Continue**

👉 Your password must meet security requirements

### Step 3: Account ready

* You will see **“Your account is ready”**
* You can:
  * Tap **Continue with Oten Pass**, or
  * Go to **Admin Console** to complete your organization setup.

### What happens next?

* If you are the **first member of an organization** → you may continue setup
* Otherwise → you will proceed based on your organization’s configuration

***

## 4. Troubleshooting

### I forgot my password

* Tap **Forgot password**
* Follow the instructions to reset your password

### I didn’t receive the verification code

* Check your email (including spam folder)
* Tap **Resend code**
* Make sure your email is correct

### The verification code expired

* Request a new code
* Enter the latest code received

### I can’t sign in with passkey

* Make sure passkey is set up on your device
* Try another sign-in method

### I cannot complete verification

* Follow the required setup if prompted
* Make sure your device supports the method

### I’m redirected to another system

* This is expected
* Your organization uses Oten Identity Platform (IDP)

***

## 5. Important notes

* Available sign-in methods depend on your organization’s settings
* You may be required to complete verification after signing in
* Verification methods are enforced based on your organization’s security policy
* Only approve requests that you initiated