> For the complete documentation index, see [llms.txt](https://oten.gitbook.io/pass-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oten.gitbook.io/pass-support/user-guide/manage-your-account-profile.md).

# Manage Your Account Profile

## 1. View Your Profile Information

To view your account details:

1. Go to **Profile**
2. Select **Account profile**

You may see information such as:

* Profile photo
* Full name
* Gender
* Birthday
* Email address
* Phone number
* Language
* Time zone
* Account creation date
* Last updated date

> **Note:** The information displayed may vary depending on your organization’s configuration.

***

## 2. Edit Your Profile Information

If your organization allows editing, you can update selected profile fields.

1. Open **Account profile**
2. Tap the field you want to update
3. Enter or select the new value
4. Tap **Save**

> **Note:** Some fields may be read-only and cannot be changed.

***

## 3. Fields You May Be Able to Edit

Depending on your organization’s policies, you may be allowed to update:

* First name / Last name
* Gender
* Birthday
* Phone number
* Preferred language
* Time zone

> **Important:** Your organization determines which fields can be edited. Some organizations may restrict updates to sensitive fields such as email or phone number.

***

## 4. Update Specific Fields

### Full Name

1. Tap **Full name**
2. Enter your first and last name
3. Tap **Save**

### Gender

1. Tap **Gender**
2. Select one of the available options
3. Tap **Save**

### Birthday

1. Tap **Birthday**
2. Select your date of birth
3. Tap **Save**

### Phone Number

1. Tap **Phone number**
2. Select your country/region code
3. Enter your phone number
4. Tap **Save**

> Additional verification may be required.

### Language

1. Tap **Language**
2. Select your preferred language
3. Tap **Save**

### Time Zone

1. Tap **Time zone**
2. Select your time zone
3. Tap **Save**

***

## 5. Troubleshooting

#### I cannot edit a field

Your organization may have disabled editing for that field.

#### The Save button is disabled

The value may be invalid or unchanged.

#### I am asked to verify my identity

This is a security requirement before sensitive information can be updated.

#### My changes are not saved

Check your internet connection and try again.

***

## 6. Important Notes

* Your account is owned and managed by your organization.
* Some profile fields may be synchronized from your organization’s directory.
* Certain changes may require additional verification.
* Editing permissions vary by organization policy.
* Profile updates may be visible to your organization’s administrators.