> For the complete documentation index, see [llms.txt](https://oten.gitbook.io/pass-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oten.gitbook.io/pass-support/user-guide/manage-your-account-profile.md).

# Manage Your Account Profile

View and update your personal account information, such as your name, birthday, email, phone number, and language preferences. The ability to edit specific fields depends on your organization's securi

## 1. View Your Profile Information

To view your account details:

1. Go to **Profile**
2. Select **Account profile**

You may see information such as:

* Profile photo
* Full name
* Gender
* Birthday
* Email address
* Phone number
* Language
* Time zone
* Account creation date
* Last updated date

> **Note:** The information displayed may vary depending on your organization’s configuration.

***

## 2. Edit Your Profile Information

If your organization allows editing, you can update selected profile fields.

1. Open **Account profile**
2. Tap the field you want to update
3. Enter or select the new value
4. Tap **Save**

> **Note:** Some fields may be read-only and cannot be changed.

***

## 3. Fields You May Be Able to Edit

Depending on your organization’s policies, you may be allowed to update:

* First name / Last name
* Gender
* Birthday
* Phone number
* Preferred language
* Time zone

> **Important:** Your organization determines which fields can be edited. Some organizations may restrict updates to sensitive fields such as email or phone number.

***

## 4. Update Specific Fields

### Full Name

1. Tap **Full name**
2. Enter your first and last name
3. Tap **Save**

### Gender

1. Tap **Gender**
2. Select one of the available options
3. Tap **Save**

### Birthday

1. Tap **Birthday**
2. Select your date of birth
3. Tap **Save**

### Phone Number

1. Tap **Phone number**
2. Select your country/region code
3. Enter your phone number
4. Tap **Save**

> Additional verification may be required.

### Language

1. Tap **Language**
2. Select your preferred language
3. Tap **Save**

### Time Zone

1. Tap **Time zone**
2. Select your time zone
3. Tap **Save**

***

## 5. Troubleshooting

#### I cannot edit a field

Your organization may have disabled editing for that field.

#### The Save button is disabled

The value may be invalid or unchanged.

#### I am asked to verify my identity

This is a security requirement before sensitive information can be updated.

#### My changes are not saved

Check your internet connection and try again.

***

## 6. Important Notes

* Your account is owned and managed by your organization.
* Some profile fields may be synchronized from your organization’s directory.
* Certain changes may require additional verification.
* Editing permissions vary by organization policy.
* Profile updates may be visible to your organization’s administrators.