> For the complete documentation index, see [llms.txt](https://oten.gitbook.io/pass-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oten.gitbook.io/pass-support/user-guide/app-lock-passcode-and-face-id.md).

# App Lock (Passcode & Face ID)

## 1. Set up App Lock

### Turn on passcode

1. Go to **Profile**
2. Select **Face ID / Passcode**
3. Tap **Turn passcode on**
4. Enter a **6-digit passcode**
5. Re-enter the passcode to confirm

👉 You will see: **“Passcode turned on successfully”**

### Enable Face ID

1. Go to **Passcode lock**
2. Turn on **Unlock with Face ID**

👉 You can now unlock the app using Face ID instead of entering your passcode

### Set auto-lock timing

Auto-lock controls when the app locks after inactivity.

1. Go to **Passcode lock**
2. Tap **Auto lock**
3. Choose one option:
   * Immediately
   * If away for 1 min
   * If away for 5 min
   * If away for 15 min
   * If away for 1 hour

***

## 2. Manage your passcode

### Change passcode

1. Go to **Passcode lock**
2. Tap **Change passcode**
3. Enter a new 6-digit passcode
4. Re-enter to confirm

👉 You will see: **“Passcode changed successfully”**

### Turn off passcode

1. Go to **Passcode lock**
2. Tap **Turn passcode off**
3. Confirm the action

⚠️ Turning off passcode will reduce app security

***

## 3. Unlock the app

When reopening Oten Pass after inactivity:

* The app will try **Face ID** first (if enabled)
* If Face ID fails, you can:
  * Tap **Try Face ID Again**, or
  * Enter your passcode

***

## 4. Forgot passcode

### Reset your passcode

If you forgot your passcode and cannot unlock the app:

1. On the **Passcode screen**, tap **Log out**
2. Sign in to your account again
3. After successful sign-in:
   * Your passcode will be **automatically reset**
   * App lock will be turned off
4. Set a new passcode when prompted

### When should I use this?

* Face ID does not recognize you
* You cannot remember your passcode
* You cannot unlock the app

### ⚠️ Important

* Logging out will remove your current app lock (passcode & Face ID)
* You must sign in again to access the app
* You should set a new passcode immediately after signing in

***

## 5. Troubleshooting

### Face ID is not recognized

* Tap **Try Face ID Again**
* Make sure:
  * Your face is clearly visible
  * Lighting is sufficient
* Or enter your passcode

### I cancelled Face ID

* Enter your passcode manually
* Or tap **Sign in with Face ID** to retry

### App locks too quickly

* Adjust the **Auto lock** setting

### I cannot unlock the app at all

* Tap **Log out** on the passcode screen
* Sign in again to reset access

***

## 6. Important notes

* You must set a passcode before enabling Face ID
* Turning off passcode will disable Face ID
* App Lock only protects access to Oten Pass on your device (not your account globally)