# How to Get Your Trust Badge

Oten Trust Badge is the visual seal of approval that tells your visitors: "This entity is verified and safe." Displaying the badge helps increase user trust, conversion rates, and credibility.

Follow this guide to submit your profile and activate your badge.

### ✅ Prerequisites

Before you begin, please ensure you have the following:

1. **An Oten Account:** [Sign up here](https://account.oten.com/login) if you haven't already.
2. **Domain Access:** You must have access to your domain's DNS settings (e.g., GoDaddy, Cloudflare) or website source code.
3. **Documents (For Businesses)**: A clear scan of your Business Registration/License (PDF, JPG, or PNG, max 5MB).

***

### 🚀 Step-by-Step Guide

#### Step 1: Complete Your Profile

Log in to your **TrustPortal Dashboard**. Navigate to **Settings > Profile Info**. Ensure your display name, contact email, and address are accurate. This information will be cross-checked during the review process.

#### Step 2: Start Verification Request

1. Go to the "**Verification**" tab in the sidebar.
2. Click the blue "**Start** **Verification**" button.
3. **Select Entity Type:**
   * 🏢 **Business**: For companies, organizations, and startups. Requires official documentation.
   * 👤 **Personal**: For freelancers, bloggers, and individual creators. Requires domain ownership proof.

#### Step 3: Submit Documentation (Business Only)

**Upload your official documents.**

* **Accepted formats:** PDF, JPG, PNG.
* **File Size**: Up to 10MB per file.
* **Requirement**: Ensure the text is legible and the document is not expired.

:writing\_hand:**Tip**: Do not crop the edges of your document. Scans or photos must show the full page.

#### Step 4: Verify Domain Ownership

We need to confirm that you have administrative control over the domain you want to verify. We do this via a **DNS TXT** Record check.

1. **Enter Domain:** Type your root domain URL (e.g., `yoursite.com`).
2. **Get the Code:** The system will generate a unique verification code for you (e.g., `oten-verification=8a7b9c...`).
3. **Configure DNS:**
   * Log in to your Domain Registrar (e.g., GoDaddy, Namecheap, Cloudflare).
   * Navigate to **DNS Settings** or **DNS Management**.
   * Add a new record with the following details:
     * **Type**: `TXT`
     * **Host / Name**: `@` (or leave blank depending on provider)
     * **Value / Content**: Paste the Oten verification code.
4. **Verify**: Return to Oten and click "**Verify Now**".
   * ***Note**: DNS changes usually take effect immediately, but in some cases can take up to 24 hours to propagate.*

#### Step 5: Admin Review

Once you submit your dossier, our TrustOps team will review your application.

* Standard Review Time: 24 - 48 hours.
* Status Tracking: You can check the status in your Dashboard (e.g., `In Review`, `Action Required`).

***

### 🎨 Displaying the Badge

Once your profile is approved (Status: **Verified**), you can install the badge.

1. Go to "**Trust** **Assets**" or "**Badge Manager**".
2. **Get Code**: **Copy** the generated JavaScript snippet.
3. **Embed**: Paste the snippet into your website's footer or header.

> **Note**: The badge will only render on domains that have been successfully verified in your profile.

***

### ❓ Common Issues (FAQ)

<details>

<summary><strong>Q: My domain is verified, but my badge is not showing</strong></summary>

A: Ensure your Profile Status is also "**Verified**". If your profile is still "Pending" or "Rejected", the badge will not display even if you own the domain.

</details>

<details>

<summary><strong>Q: Can I add more domains later?</strong></summary>

A: Yes. Go to **Linked Domains > Add New Domain**. Note that new domains must be verified separately and do not inherit the badge automatically.

</details>

<details>

<summary><strong>Q: My application was rejected. What now?</strong> </summary>

A: Check your email for the specific reason (e.g., "Blurry Document"). You can **fix the issue** and **Resubmit** your application, or file an Appeal within 14 days if you believe this is an error.

</details>

***

### 🛑 Common Rejection Reasons

**To save time, avoid these common mistakes:**

1. **Mismatching Names**: The "Legal Name" typed in the form is "Oten Inc", but the document says "Oten Group Ltd".
2. **Blurry Documents**: We cannot read the Registration Number or Date.
3. **Expired License**: The business license has passed its validity date.
4. **Screenshot Uploads**: Do not upload screenshots of a website or a phone screen. We need the actual document file or a direct photo of the paper document.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://oten.gitbook.io/oten-trust-support/get-started/how-to-get-your-trust-badge.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.