> For the complete documentation index, see [llms.txt](https://oten.gitbook.io/openplatform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oten.gitbook.io/openplatform/about-us/user-guide/oxu-developer/3.-declare-application-info/ratings-and-reviews.md).

# About app ratings and reviews

Understand how ratings and reviews work on the OXU Store.

## Overview

Ratings and reviews help users make informed decisions when choosing apps on the OXU Store . They provide social proof and feedback that can significantly impact your app's visibility and adoption.

<figure><img src="https://gitlab.silvertiger.tech/documents/open-platform/-/blob/document/.gitbook/assets/ratings-and-reviews-1.png" alt="App ratings overview"><figcaption><p>App ratings and reviews on the marketplace</p></figcaption></figure>

***

## Rating System

### Star Ratings

Users can rate your app from 1 to 5 stars:

| Rating          | Meaning                          |
| --------------- | -------------------------------- |
| ⭐⭐⭐⭐⭐ (5 stars) | Excellent - Exceeds expectations |
| ⭐⭐⭐⭐ (4 stars)  | Good - Meets expectations        |
| ⭐⭐⭐ (3 stars)   | Average - Acceptable             |
| ⭐⭐ (2 stars)    | Poor - Below expectations        |
| ⭐ (1 star)      | Very Poor - Does not work        |

### Average Rating

Your app's overall rating is calculated as the average of all user ratings. This is displayed prominently on your app's marketplace page.

**Formula:** `Average Rating = Sum of all ratings / Total number of ratings`

### Subscription Count

The number displayed as "downloads" represents the **total number of users who have subscribed** to your app, not traditional downloads.

{% hint style="info" %}
**Subscription Count:** This metric includes all active and past subscriptions. It represents the total number of users who have ever subscribed to your app.
{% endhint %}

***

## User Reviews

### Review Components

Each review includes:

* **Star Rating:** 1-5 stars
* **Review Title:** Brief summary of the review
* **Review Content:** Detailed feedback from the user
* **Reviewer Name:** Username of the reviewer
* **Review Date:** When the review was submitted
* **Verified Badge:** Indicates the user has an active subscription

### Who Can Review

Only users who have **subscribed to your app** can leave a review. This ensures all reviews come from actual users with hands-on experience.

{% hint style="success" %}
**Verified Reviews:** All reviews on the Oten Marketplace are from verified subscribers, ensuring authentic feedback.
{% endhint %}

***

## Review Management

{% hint style="warning" %}
**Flagging Policy:** Only flag reviews that genuinely violate guidelines. Abuse of the flagging system may result in penalties.
{% endhint %}