# Passkey authentication

### Purpose <a href="#purpose" id="purpose"></a>

This guide helps Members understand:

* What passkey authentication is
* When passkey authentication is required
* How to complete passkey verification successfully

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### Prerequisites <a href="#prerequisites" id="prerequisites"></a>

Before using passkey authentication:

* You have successfully entered your email and password
* Passkey authentication is enabled by your organization
* You are using a supported device and browser
* A passkey has already been registered for your account

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### I already understand. How do I proceed step by step? <a href="#i-already-understand.-how-do-i-proceed-step-by-step" id="i-already-understand.-how-do-i-proceed-step-by-step"></a>

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#### 1. When Passkey Authentication Is Triggered <a href="#id-1.-when-passkey-authentication-is-triggered" id="id-1.-when-passkey-authentication-is-triggered"></a>

Passkey authentication may be required when:

* The organization enforces passkey-based authentication
* Passkey is configured as the default MFA method
* Risk-based access control requires stronger verification
* You are signing in from a new or untrusted environment

***

#### 2. Passkey Authentication Flow <a href="#id-2.-passkey-authentication-flow" id="id-2.-passkey-authentication-flow"></a>

**Step 1: Passkey Prompt Is Displayed**

After entering your email and password, the system prompts you to verify using a passkey.

![passkey1.png](blob:https://silvertiger.atlassian.net/41b94564-591f-469c-8e69-eda22ee3643b#media-blob-url=true\&id=1e1d6de1-373f-45b0-a465-2fa652c2de8d\&collection=contentId-204145665\&contextId=204145665\&width=1870\&height=864\&alt=passkey1.png)

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**Step 2: Continue with Passkey**

Click **Continue** to start passkey verification.

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**Step 3: Verify Your Identity**

Verify your identity using one of the following methods, depending on your device:

* Fingerprint
* Face recognition
* Device PIN
* Hardware security key

![ii.png](blob:https://silvertiger.atlassian.net/c62a1749-deac-41c4-a2f1-edfd82719fdb#media-blob-url=true\&id=7cb84fe8-1ad3-4e7e-97bf-59d2a3e2bb33\&collection=contentId-204145665\&contextId=204145665\&width=1892\&height=874\&alt=ii.png)

Follow the on-screen instructions provided by your device or browser.

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#### 3. Authentication Result <a href="#id-3.-authentication-result" id="id-3.-authentication-result"></a>

After successful passkey verification:

* Sign-in is completed
* You are redirected to your dashboard or workspace
* Your session is established securely

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### Failure and Retry <a href="#failure-and-retry" id="failure-and-retry"></a>

If passkey authentication fails:

* You may retry using the same device
* You may be prompted to use an alternative verification method (if allowed)
* Repeated failures may temporarily block authentication

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### Security Benefits <a href="#security-benefits" id="security-benefits"></a>

Passkey authentication provides:

* Phishing-resistant authentication
* No shared secrets (no passwords or OTPs)
* Strong device-bound security
* Protection against credential stuffing and replay attacks

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### Important Notes <a href="#important-notes" id="important-notes"></a>

* Passkeys are device- and browser-specific
* Passkey availability depends on your device and browser
* Losing access to your device may require administrator assistance
* Passkeys do not replace organization security policies

***

### Summary <a href="#summary" id="summary"></a>

| Item                  | Member                     |
| --------------------- | -------------------------- |
| Passkey Configuration | ❌ Not allowed              |
| Passkey Usage         | ✅ Supported (if enabled)   |
| Authentication Type   | Phishing-resistant         |
| Device Requirement    | Supported browser & device |
| Fallback Method       | Policy-dependent           |


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