> For the complete documentation index, see [llms.txt](https://oten.gitbook.io/identity-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oten.gitbook.io/identity-support/support/faqs/store-faqs.md).

# Store FAQs

### **1. General overview & dashboard** <a href="#id-1.-general-overview-and-dashboard" id="id-1.-general-overview-and-dashboard"></a>

**Q1. What is Oten Store?**\
A: Oten Marketplace is an enterprise app platform where organizations can discover, subscribe to, and manage subscription with organizational hierarchy assignment on business applications developed within the Oten ecosystem.

**Q2. Who can access Oten Store?**\
A: Oten Marketplace is available for personal account to organization admins, workspace admins, and members within an approved organization on the Oten ecosystem.

**Q3. What can I find on the Oten Store homepage?**\
A: The homepage introduces the Oten ecosystem, displays featured or trending apps, and provides quick access to support links and announcements.

**Q4. How can I change the language of the Store?**\
A: You can switch display languages using the language selector on the top navigation bar. Your language preference will be saved for future logins.

**Q5. Where can I find the latest platform news or updates?**\
A: All announcements, new feature releases, and maintenance notifications are displayed in the “News & Updates” section on the homepage.

***

### **2. Notifications & Alerts** <a href="#id-2.-notifications-and-alerts" id="id-2.-notifications-and-alerts"></a>

**Q6. Where can I view my notifications?**\
A: You can open your notification center from the top navigation or profile menu to view all in-app alerts and messages.

**Q7. What types of notifications will I receive?**\
A: You’ll receive notifications about billing updates, subscription renewals, app version updates, promotions, and system events such as maintenance.

**Q8. Can I manage how I receive notifications?**\
A: Yes. In the notification settings panel, you can enable or disable email alerts or in-app notifications for different types of events.

**Q9. Can I delete or mark notifications as read/unread?**\
A: Yes. Each notification can be marked as read, unread, or deleted individually or in bulk.

**Q10. What happens when I click a notification?**\
A: Clicking a notification redirects you to the relevant app page, billing page, or announcement details.

***

### **3. App discovery & browsing** <a href="#id-3.-app-discovery-and-browsing" id="id-3.-app-discovery-and-browsing"></a>

**Q11. How do I find apps on Oten Store?**\
A: You can browse by category, use the search bar, or apply filters such as app type, pricing model, or popularity.

**Q12. What is the “Recommended” section?**\
A: This section displays personalized app suggestions based on your organization’s usage patterns or preferences.

**Q13. Can I see app details before subscribing?**\
A: Yes. Each app card includes an overview, and you can click to view full app details including description, contact, pricing and ratings info.

**Q14. What are “Featured” or “Trending” apps?**\
A: These are apps that are most used, highly rated, or promoted by the platform administrators.

**Q15. Can I favorite or like an app?**\
A: Yes. You can click the “♥ Favorite” button on any app card to save it to your favorites list, even if you haven’t subscribed.

**Q16. How can I see app version history?**\
A: The app details page includes a version history tab showing all versions, release dates, and “What’s New” notes.

**Q17. What is the “Subscribe” button on app listing?**\
A: It allows you to quickly subscribe to an app directly from the listing without opening its details page.

***

### **4. Subscription management** <a href="#id-4.-subscription-management" id="id-4.-subscription-management"></a>

**Q18. Who can subscribe to an app?**\
A: Organization admins and workspace admins can subscribe apps on behalf of their organization or workspace. Members can only request subscriptions.

**Q19. How do I subscribe to an app?**\
A: Click the “Subscribe” button, review the app’s policy and pricing, select a payment method, and confirm your subscription.

**Q20. What is the consent policy during subscription?**\
A: The consent policy outlines app permissions, data usage, and pricing scopes. You must agree before activating your subscription.

**Q21. Can I unsubscribe from an app?**\
A: Yes. Go to **My subscriptions → Select app → unsubscribe**. Depending on your assigned account role and billing rules, you may not able to unsubscribe app and retain access until the end of the paid period.

**Q22. Can workspace members request an app?**\
A: Yes. Members can request subscriptions that require approval from the workspace admin.

**Q23. How can I view my subscription list?**\
A: Navigate to **My account → My subscriptions** to view all active and expired app subscriptions.

**Q24. How do I view an app’s details from my subscription list?**\
A: Click the app name in your subscription list to open its detailed view, including plan, usage stats, and renewal information.

***

### **5. Payment & billing** <a href="#id-5.-payment-and-billing" id="id-5.-payment-and-billing"></a>

**Q25. What payment methods are supported?**\
A: You can pay using credit cards, PayPal, or bank transfer, depending on what your organization’s admin has enabled.

**Q26. How do I complete the checkout process?**\
A: After choosing your payment method, fill in the required details in the checkout form, verify your information, and confirm payment.

**Q27. How do I know if my payment was successful?**\
A: You’ll receive an in-app notification and an email confirming the payment or alerting you if it failed.

**Q28. Can I download invoices for my payments?**\
A: Yes. Invoices are available in your **billing reports** section, where you can download them as PDF or CSV files.

**Q29. Where can I see all my past payments?**\
A: All your transaction history is displayed in **payment & billing reports**, filtered by month, quarter, or custom range.

**Q30. What happens if my payment fails?**\
A: You’ll be notified immediately. The system will retry the payment automatically or prompt you to update your billing details.

**Q31. Can I get a refund?**\
A: Refunds depend on the app’s cancellation policy. Check the refund terms under the pricing details before subscribing.

***

### **6. Reports & analytics** <a href="#id-6.-reports-and-analytics" id="id-6.-reports-and-analytics"></a>

**Q32. Can I view billing reports for my workspace?**\
A: Yes. Workspace admins can access consolidated billing reports under **billing report → Subscriptions**.

**Q33. What does the billing report include?**\
A: It includes payment status, transaction ID, subscription period, renewal dates, and total spending.

**Q34. Can I export reports?**\
A: Yes. Reports can be exported as PDF or excel files for record-keeping or financial audit.

***

### **7. Account & profile** <a href="#id-7.-account-and-profile" id="id-7.-account-and-profile"></a>

**Q35. How do I access my account settings?**\
A: Click your avatar at the top-right corner and select **My account** to open your profile or the connected IDP (Identity Platform) page.

**Q36. How can I update my personal information?**\
A: From the **Personal information** menu, you’ll be redirected to your IDP account page where you can edit personal details.

**Q37. What is the difference between “My account” and “My subscription”?**\
A: “My Account” manages your identity and profile, while “My subscription” lists all the apps you have subscribed to.

**Q38. Can I view or edit my organization’s information?**\
A: Only organization admins can manage organization-level details. Members and Workspace admins have limited visibility.

***

### **8. System & support** <a href="#id-8.-system-and-support" id="id-8.-system-and-support"></a>

**Q39. How do I contact support?**\
A: Click **Support center** in the footer or use the help link in your profile menu to reach the appropriate support channel.

**Q40. What should I do if the marketplace is under maintenance?**\
A: You’ll receive a system notification before any scheduled downtime. During this time, some services may be temporarily unavailable.

**Q41. Where can I find the marketplace terms or policy updates?**\
A: Updated marketplace policies and consent terms are available under **policy & consent notifications** in your notification center.

***

### **9. Tips & best practices** <a href="#id-9.-tips-and-best-practices" id="id-9.-tips-and-best-practices"></a>

**Q42. Who approves app subscriptions in my organization?**\
A: The organization admins approves all workspace-level subscription requests.

**Q43. Can multiple workspaces subscribe to the same app?**\
A: Yes. Each workspace can manage independent subscriptions based on its specific operational needs.

**Q44. Will I lose app access after unsubscribing?**\
A: Access remains active until the current billing period ends, unless specified otherwise by the app provider.

**Q45. How can I stay updated about new app versions?**\
A: You’ll receive notifications in your notification center whenever a subscribed app is updated.