> For the complete documentation index, see [llms.txt](https://oten.gitbook.io/drive-support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oten.gitbook.io/drive-support/faq/recovery-and-data-loss.md).

# Recovery & Data Loss

**Q. What are the two recovery keys, and what does each do?** A. The **User Recovery Key** restores your account identity on a new device. A **Vault Recovery Key** restores access to one specific vault if you forget its password. Each vault has its own.

**Q. I forgot a vault password. What now?** A. Reset it with that vault's **Vault Recovery Key** (vault actions → *Recovery / Reset password*). For a vault with Shadow Layers, each layer can show sample file/folder names to help you pick the right one.

**Q. What if I lose a password *****and***** the recovery key?** A. That data is unrecoverable — by you or by Oten. Zero-knowledge encryption has no backdoor. This is the trade-off that makes it trustworthy.

**Q. Can Oten reset my password for me?** A. No. The server holds no keys, so there's nothing for Oten to reset. Recovery is entirely through your own keys.

**Q. I lost my User Key entirely.** A. Use **Send request for losing User Key** to start the recovery path, or restore with your **User Recovery Key** if you still have it. Without either, the account identity can't be restored.

**Q. Does deleting a vault delete it everywhere?** A. It depends which option you choose: **Hide** (keeps everything), **Delete local** (keeps the cloud copy), or **Delete everything** (permanent, both device and cloud). See [Remove or delete a vault](https://file+.vscode-resource.vscode-cdn.net/Users/mando/Silver%20Tiger/stealth-vault/product-docs/user-guide/playbooks/remove-or-delete-a-vault.md).

**Q. Where should I store my recovery keys?** A. Off the device — a password manager on separate hardware, or a physical safe. A recovery key on the device it protects is both a loss risk and, for a vault with layers, a hint.